Why Data-Driven Customer Success is Essential in Today’s COVID World

4 years ago dzone.com

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by By closely monitoring API metrics, Customer Success Management (CSM) teams can get an early warning on those that are at risk of churning, and rectify things before it’s too late.

By monitoring the activities of your customers, you’ll be able to: Know when your customers are engaged by tracking when they start and when they stop sending traffic (figure below).

Group by Most Active Companies, New Users with More Than 5 API Errors and many other types of fields (figure above).

Product retention measures the percent of users within a cohort that interact with your API in some way, and then come back to interact with your API again.

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