What Is Service Ownership?

2 years ago thenewstack.io

Summary: This is a summary of an article originally published by The New Stack. Read the full original article here →

Chances are your organization is working on a number of digital transformation initiatives. It’s no surprise because today’s customers want high-quality, always-on customer experiences, which are leading to increasingly complex digital environments.

Service ownership enables your organization to do this better by providing clear ownership, including code in production, and accountability for all the digital services you run.

If a digital service won’t work, then customers are more than willing to switch to a rival.

But the huge amount of digital transformation and adoption of hybrid and multicloud environments is resulting in increasingly complex digital operations infrastructures.

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