What APIs Could Provide to the Telecom Industry

3 years ago thenewstack.io

Summary: This is a summary of an article originally published by The New Stack. Read the full original article here →

As enterprise communication continues to evolve, businesses are constantly searching for new technologies like cloud-based tools to improve operations and gain a competitive edge over other organizations. Telecom APIs can enhance companies’ internal workflows, customer experiences and customer engagement by adding communication capabilities to existing processes.

Software developers can use telecom APIs to integrate calling, texting and other telephony functions directly into applications or software services.

For example, if a business needs to move to a new telecom carrier or add additional phone numbers, the transition process can be made easier with telecom APIs.

For example, telecom APIs can support businesses as they hire, manage and interact with gig workers in the hospitality, retail and foodservice sectors.

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