True Success in Process Automation Requires Microservices

3 years ago thenewstack.io

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The white-hot robotic process automation (RPA) sector has been subject to a lot of buzz lately — from IPOs to billion-dollar deals. Clearly, this trend isn’t going away anytime soon, but mistaking RPA as a path to wholesale digital transformation is misguided.

In fact, 91% of teams utilizing RPA in 2020 reported experiencing problems with implementation, such as managing security, maintenance, and lack of control.

Many RPA implementations lack a “driving” capability that can connect one process to another. In the insurance example above, one bot that inputs a claim can connect to another that inputs data into the modern CRM system (and so on until the claims process is completed).

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