DevOps Articles

The Secret of Communicating Incident Retrospectives

This perspective can be difficult to communicate to other stakeholders.

For severe incidents, marketing and public relations teams may need to prepare additional statements, both during and after the incident.

Real-time stakeholder communications are critical to drive clarity during incidents, and the incident retrospective creates critical post-incident alignment, learning, and dialogue.

You should also factor in the benefits of learning from the incident and how they can be applied to make the organization more resilient.