The Benefits of Declaring More Low-Severity Incidents

2 years ago thenewstack.io

Summary: This is a summary of an article originally published by The New Stack. Read the full original article here →

At many companies, incident is a four-letter word. An incident is an emergency; everyone must drop everything and extinguish the fire.

How your team reacts after that declaration depends on your incident management philosophy and processes.

We’ve found that normalizing declaring low-severity incidents increases psychological safety, builds important response muscles and helps surface problems before they become major.

Leaning into these low-severity incidents helps us grasp the small details about our product and incident management process.

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