DevOps Articles

Shifting to Product-Centric Work in Utilities

Large organizations across the services spectrum are transforming from project-centric operations to product-centric way of working. Customer centricity is driving this transformation, as product-centric organizations put customers at the center of everything they do.

1 outlines the current state of play at most power utility companies, where organizational silos and application silos lead to customer challenges in understanding the products and services offered, as well as productivity losses and an increase in reaction times to changes demanded by business and regulation.

A very important part of creating and adopting a product-centric model of functioning at a power utility includes focusing on the governance of the transformation process, as well as business results accrued from the transformation.

They are: Some of the benefits of a product-centric model usage at power utilities are stated below: A product-centric model at power utilities can also help bridge the data divide to improve data and analytics usage and enable creation programs in the following areas: This article was co-authored by Anurag Choudhry, Enterprise Architect, Manufacturing & Utilities BG at Tata Consultancy Services.