Performance and User Empathy, the New Priority

2 years ago thenewstack.io

Summary: This is a summary of an article originally published by The New Stack. Read the full original article here →

The attitude toward application performance is changing for customers and businesses alike. Good performance is no longer an optional investment, but it’s a primary differentiator between companies, granting access to diverse global markets, building customer trust and improving user experience.

Customers expect a good experience with the applications they use, regardless of the device or the network they’re connected to. Developers need to understand these customer expectations and cultivate a new mindset that prioritizes the user experience beyond the flow of the application or how someone will interact.

Performance monitoring tools need to adapt to look for problems before code is deployed to help remove the obvious issues before users experience them.

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