New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications

3 years ago aws.amazon.com

Summary: This is a summary of an article originally published by AWS DevOps Blog. Read the full original article here →

During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. High-volume outbound communications allows, as the name implies, the initiation and management of outbound communications over voice, SMS, or email. Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide customer service at a lower cost.

Amazon Connect Voice ID How many times have you been through an authentication procedure when calling a contact center?

Amazon Connect comes with pre-built connectors for importing customer contact lists from external systems, such as Salesforce, Zendesk, Marketo, and Amazon Pinpoint.

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