DevOps Articles

Managing Complexity and Avoiding Chaos in Digital Operations

A single enterprise today might rely on thousands of digital services to deliver the digital experiences key to retaining customers.

It could be a service issue such as downtime, with a major impact on customers and businesses.

This is true across almost every industry vertical, however critical incident volume was highest over that period in travel and hospitality, and telecoms (20%). This is understandable given the large number of cancellations in the former and the huge pressure from remote work on the latter.

If the average IT operations/developer in the United States is paid $50 an hour, and it takes 2 responders around 1 hours to resolve a critical incident, we’re looking at $126 per incident in hourly costs alone.