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Leaders: Here's How to Encourage Full Service Ownership

4 years ago dzone.com

Summary: This is a summary of an article originally published by the source. Read the full original article here →

by Service ownership is becoming common practice and its benefits are well-known. These perks include happier customers, aligned teams, and fewer incidents.

One of the best ways to do this is by recognizing the importance of managers.

Use SLOs to help enable service ownership by aligning on metrics and incentives.