From Ticket Speed to Machine Speed: Why Automation Is Key

3 years ago thenewstack.io

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https://www.linkedin.com/in/seanscott/ The digital world can be pretty unforgiving. After two years immersed in online services, consumers now expect a seamless experience from their providers — whether it’s online banking or video streaming.

But troubleshooting and incident resolution is increasingly challenging for IT operations teams as digital infrastructure becomes more complex and interdependent.

Another critical driver of machine speed digital operations is automated noise reduction and alert grouping.

Customer service teams can also play a critical role in incident response by taking the pressure off SMEs.

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