DevOps Articles

Curated articles, resources, tips and trends from the DevOps World.

Finding Help in a Remote World

4 years ago dzone.com

Summary: This is a summary of an article originally published by the source. Read the full original article here →

by In early 2020, IT teams were getting crushed by the heavy volume of help desk tickets. It didn’t seem possible that the number of tickets could increase further.

Now they are capable of checking for thousands of endpoint health and vulnerability issues network-wide in a matter of minutes.

By offloading and addressing high-volume, basic issues, machines stay secure, workers stay productive, and IT teams stay sane.