Fighting Incidents with End-to-End Event-Driven Automation

2 years ago thenewstack.io

Summary: This is a summary of an article originally published by The New Stack. Read the full original article here →

The volume of incidents today’s technical teams face is unprecedented, as is the pressure to perform. And customers across industries have high expectations for digital customer experiences.

And finding this information, plus completing the same manual, repetitive tasks for each incident means they’re wasting too much time. To reduce mean time to resolution (MTTR) and keep customers and response teams happy, organizations need to leverage automation.

Suppression can reduce incident volumes via broad rules targeting those events that the team never needs to know about.

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