Can Remedyforce be a part of DevOps?

4 years ago medium.com

Summary: This is a summary of an article originally published by the source. Read the full original article here →

DevOps is all about collaboration and flexibility. The core idea behind DevOps sounds so good that many companies are tempted to leave behind years of experience in operating in an ITIL-based environment, to become more productive with DevOps. However, ITIL, and ITSM in particular, are not so different from DevOps in terms of end goals.

They improve the automation of processes, simplify collaboration, reduce the time to fix issues, help with effective root-cause analysis, enhance customer experience and satisfaction, and many, many more.

We do this to match our customers’ ideas of managing their business processes, automation, and DevOps in general.

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