DevOps Articles

AWS announces AWS Contact Center Intelligence solutions

We’re announcing the availability of AWS Contact Center Intelligence (CCI) solutions, a combination of services that empowers customers to easily integrate AI into contact centers, made available through AWS Partner Network (APN) partners. We mentioned that AWS CCI brings solutions to contact centers powered by AI for before, during, and after customer interactions. My colleague Swami Sivasubramanian (VP, Amazon Machine Learning, AWS) said: “We want to make it easy for our customers with contact centers to benefit from machine learning capabilities even if they have no machine learning expertise.

The main thing we want to notice in this architecture is that customers can bring their existing documents and allow their chatbot to search that document whenever someone interacts with said chatbot.

Now we want to upload the audio files of our calls and we can do so with the Upload button.