DevOps Articles

AIOps Isn’t Just a Pipe Dream, but the Tools You Use May Be

Faced with the burdens of rising IT complexity and growing alert fatigue, IT operations and development teams are spending more time than ever responding to incidents with digital services — which is cutting into their capacity to innovate.

This type of chaotic response is problematic because IT teams are relying on manual diagnosis and remediation, and lack the insights required to predict, pinpoint and resolve incidents efficiently — or indeed identify the right people to act on them.

The reason IT teams are increasingly excited by the promise of AIOps is that today’s systems, applications and people are highly distributed and constantly changing — generating massive volumes of data to the point where it’s impossible for humans to manually sift through and understand.

For AIOps to deliver on its potential, organizations need to adopt platforms that can quickly support IT teams and help them reduce the burden of digital operations — without requiring large upfront investments of time and effort.

PagerDuty has designed our AIOps solution with self-configuration and ease of use in mind and connected it into our massive data set to help organizations tackle today’s increasingly complex, always-on world — while creating the capacity that teams need to innovate and drive the digital customer experience of tomorrow.