Adapting to Change: How Conversational AI Delivers Opportunities in an Unce

5 years ago dzone.com

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by The Covid-19 pandemic will result in a seismic change in work and life culture.

People’s leisure and consumer habits have started to change, influenced by the adaptions they’ve had to make during the lockdown.

Nearly five years ago, the importance of conversational AI to businesses was already being predicted to be as critical to a company as its website in 2020.

With the right technology, it’s possible to build conversational applications that can be ported across channels and languages with minimal changes required.

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